How do you request a refund for an item you bought from SOCITYCHIC?

Email Hello@socitychic.com with your order details to start your refund request. Please send the item back in its original condition, and we’ll process your refund within 5–7 business days after we receive it.

Can you return an item if it doesn’t work out?

Yes — you can return eligible items within 7 days of receiving them. Please keep the item in its original condition and packaging, then email Hello@socitychic.com to get started.

What is your delivery policy for consigned items?

Our delivery policy for consigned items includes details on shipping times, costs, and delivery options. We aim to dispatch orders within 2-3 business days. You can choose from standard or express delivery options at checkout. For any questions, please contact us at [Hello@socitychic.com](mailto:Hello@socitychic.com).

How can you confirm sizing and measurements before ordering?

Each product page includes the size info and measurements we have on hand. Since vintage and designer pieces can fit differently by brand, checking those details first is the best way to shop with confidence. If you need more help, reach out anytime.

Important Client Update: Confirm Your Account Preference by Oct 1

socitychic

Sep 10

1 min read

Policy Update / Autumn 2026

Client Account & Records Update

Preparing our client communication for the new selling season.

To streamline record-keeping and secure access to your consignment documents, we are introducing updated digital protocols.

Required Action By

Oct 01

Please confirm your preferred document receipt method to ensure uninterrupted seasonal reporting.

As we prepare for the upcoming selling season, SOCITYCHIC is upgrading how client records, consignment statements, and inventory summaries are accessed and archived.

Confirm Your Preference

Updated Access

Two distinct paths for your statements.

Option 01: Drive Portal

Access your full consignment folder directly through Google Drive. This option requires an associated Google/Gmail account for authenticated real-time visibility into all active files.

Option 02: Direct Delivery

Elect to receive periodic account updates, statements, and consignment receipts delivered directly to your standard inbox as encrypted attachments upon generation.

Retention Policy Notice

Two-Year Archival Standard Beginning 2027

In alignment with updated compliance and operational standards, SOCITYCHIC will maintain a rolling two-year archive of all client consignment records starting January 2027. We encourage all clients to download and preserve historical statements for personal records.

Review Policy Guidelines

Partnership

Staying connected ensures seamless tracking throughout the selling season. Thank you for your continued trust and partnership with SOCITYCHIC.