Question 1

How do I request a refund for my consigned item?

Accepted Answer

To request a refund for your consigned item, simply email us at [Hello@socitychic.com](mailto:Hello@socitychic.com) with your order details. Once we receive the item in its original condition, we’ll process your refund within 5-7 business days.

Question 2

Can I return a consigned item?

Accepted Answer

Yes, you can return consigned items within 30 days of receiving them! Just ensure they’re in their original condition and packaging. To get started, email us at [Hello@socitychic.com](mailto:Hello@socitychic.com).

Question 3

What is your delivery policy for consigned items?

Accepted Answer

Our delivery policy for consigned items includes details on shipping times, costs, and delivery options. We aim to dispatch orders within 2-3 business days. You can choose from standard or express delivery options at checkout. For any questions, please contact us at [Hello@socitychic.com](mailto:Hello@socitychic.com).

Question 4

Are the designer items at SOCITYCHIC authenticated?

Accepted Answer

We carefully review the designer pieces we accept and list for sale so you can shop with confidence. Because our inventory is pre-loved, we also include item-specific photos and details to help you make an informed choice. If you want a closer look at a listing, email Hello@socitychic.com and we’ll be happy to help.

Question 5

How can I find the right size or measurements for an item?

Accepted Answer

We recommend checking the size information and measurements in each product listing, since vintage and designer pieces can fit differently by brand. If you need more details before ordering, contact us and we’ll do our best to help you shop with confidence.

Question 6

How do you describe the condition of second-hand items?

Accepted Answer

Each item is checked before it’s listed, and we note any visible wear, flaws, or special details in the product description. Since many pieces are one-of-a-kind, we recommend reading the full listing and reviewing the photos carefully before you buy. If you’d like extra details, reach out anytime.

English Factory off-the-shoulder button-up shirt dress #143-16

Frequently asked questions